Frequently Asked Questions

Billing Questions

ACA applies your payments in the following order.

  1. Miscellaneous fees (e.g., repossession fee) if applicable
  2. Interest (currently due)
  3. Principal (current and past due)
  4. Fees (e.g., late/NSF)
  5. Remaining Principal

Payments received after 3:00 p.m. EST will post to your account the following business day.

Late fees will only be collected from the payment if your account is current and the payment is processed prior to the next statement cycle.

CLICK HERE for a full list of our payment options on the “Payment Options” page of the website.

Yes. CLICK HERE to set-up AutoPay – automatic monthly withdrawals from your checking or savings account – via the “Payment Options” page of the website. Using recurring ACH AutoPay ensures your payment is always made on time with no processing fees.

IN GENERAL, ACA will apply the payment to your ACA account on the day ACA receives the funds.

FOR ONE-TIME ACH OR CARD PAYMENTS: Any payments received before 8:00 p.m. EST will be applied to your ACA account on that day (excluding weekends and holidays). Any payment received after 8:00 p.m. EST will be applied to your ACA account on the following business day (excluding weekends and holidays). Please ensure that funds are available in your deposit account at the time payment is made. Please note that your bank may not debit the funds from your deposit account for 1-3 days.

FOR RECURRING (PRE-AUTHORIZED) ACH PAYMENTS: Recurring (pre-authorized) ACH payments will be applied to your ACA account as of the day your payment was scheduled to be made.

AutoPay or Personal Check: If there are insufficient funds in your account for AutoPay or personal check, we will attempt to withdraw the funds a second time within the next week. For AutoPay and personal checks that are returned unpaid from your bank after two withdrawal attempts, an insufficient funds fee (commonly referred to as a NSF fee/charge) may be assessed on your account, if permitted under applicable law.

Credit or Debit Card: We will not attempt to withdraw the funds a second time for credit or debit card. You will need to resubmit your payment using another payment method.

We do our best to update our phone system and your account as soon as possible after a payment has been received. However, it is possible for there to be a brief period between your payment and recognition of the payment within our systems, which could result in our call(s) to you. Should this happen, inform the agent of the previously made payment and your account will be handled appropriately.

If you suspect fraudulent activity:

  1. Contact your card or account provider and inform them of the suspicious activity.
  2. Call us at 1-866-544-3430 and you will be transferred to our team who is trained to manage this type of issue.

A payment history may be requested via phone. Call us at 1-866-544-3430 to speak with an associate about this request.

ACA does not offer contract refinancing.

If you need assistance making your payment due to a temporary hardship, call us at 1-866-544-3430 to speak with an associate.

Payments are required to be made by the date listed in your contract. If you have missed your scheduled payment due date, ACA may attempt to contact you about the missing payment. If applicable, a late fee may be assessed to your account, after any applicable grace period.

Late fees and grace periods vary from state to state. Your contract will include information about when a late fee will be assessed and the amount of any late fee.

If you have any questions regarding late fees, call us at 1-866-544-3430 to speak with an associate.

According to the terms of your contract, you must make timely payments.

If you need assistance making your payment due to a temporary hardship, call us at 1-866-544-3430 to speak with an associate.

Depending on the status of your account, you might be eligible to request a payment due date change. Call us at 1-866-544-3430 to speak with an associate about possible options.

Online Payment Questions

To set-up an online one-time payment, you will need: your 11-digit ACA customer account, the last 4-digits of your Social Security Number, and the 5-digit zip code associated with your account.

An email will be sent to the email address on file with your account, confirming your payment has been received.

Any payments received before 8:00 p.m. EST will be posted to the account on the same day. Any payment received after 8:00 p.m. EST will be credited to the account the following day. Please ensure funds are available in your account at the time of payment authorization.

Funds will be withdrawn on the day the payment is due. Due to weekends or holidays, the funds may take 1-3 days to be withdrawn from your account. Please ensure the money is available in your account at the time of payment authorization.

If you are having an issue with our payment processing system, call us at 1-866-544-3430 to speak with an associate.

If you need to change a payment method, change a payment amount, or cancel a payment, call us at 1-866-544-3430 to speak with an associate.

Other Questions

If you believe you qualify for assistance through the Servicemembers Civil Relief Act (SCRA), call us at 1-855-292-6426 to speak with an associate.

Complete the SCRA Rate Reduction Request Form and return the completed document along with a copy of your orders to the address or fax number listed below:

American Credit Acceptance LLC
Attn: SCRA Request
961 E. Main Street
Spartanburg, SC 29302
Fax: 864-435-2111

Please mail payoff checks to:

American Credit Acceptance LLC
PO Box 204531
Dallas, TX 75320-4531

To obtain payoff information, you may call 1-866-544-3430.

Please note: Our IVR phone system can only provide same-day payoff information. For 10-day payoff information, ask to speak to a representative.

If you have an insurance claim:

  1. Call your insurance provider.
  2. Contact us at 1-855-292-6430. Please have your claim number, insurance agent’s phone number, and any pertinent details of the accident and damage to the vehicle available.

Please mail all insurance coverage information to:

American Credit Acceptance, LLC
PO Box 4537
Carmel, IN 46082

Please mail any total loss or repair documents to:

American Credit Acceptance
Attn: Insurance Department
961 East Main Street
Spartanburg, SC 29302

If you have any questions, call us at 1-866-544-3430 to speak with an associate.

Frequently Asked Questions about Credit

You may file a credit dispute with us directly. Please complete the credit dispute form below in its entirety, and provide any supporting documents to support your claim. Sign and mail the form to:

American Credit Acceptance, LLC
ATTN: Credit Disputes
961 E. Main Street
Spartanburg, SC 29302

You may also contact the credit bureau that is showing the discrepancy. They will walk you through the process of filing a dispute. The bureaus will then contact ACA notifying us of the dispute. ACA will then review your account and provide any necessary updates to the bureaus. If you are not satisfied with the results of the investigation conducted by the credit agency, you may contact us directly at 1-866-544-3430.

ACA asks that you first submit your credit dispute to us directly via mail or indirectly through the credit bureaus. This allows us an opportunity to fully review and investigate your account. If you contact us by phone prior to submitting your request to us or the bureau, it may limit our ability to provide complete information during the phone call.

ACA asks that you first submit your credit dispute to us directly via mail or indirectly through the credit bureaus. This allows us an opportunity to fully review and investigate your account. If you contact us by phone prior to submitting your request to us or the bureau, it may limit our ability to provide complete information during the phone call.

  1. Go to https://www.identitytheft.gov/

The Federal Trade Commission (FTC) has overhauled the process for helping victims of identity theft. You can go to https://www.identitytheft.gov/ to report identity theft and get a recovery plan. This plan includes the forms, affidavits, and letters you will need as the site helps guide you through the recovery process.

2. Contact us at 1-866-544-3430 to inform us of the potential identity theft. In order to begin our investigation into your account, ACA requests the below documentation:

Mail the above items to: American Credit Acceptance, LLC
ATTN: Credit Disputes
961 E. Main Street
Spartanburg, SC 29302

Once received, ACA will review all documentation received and will complete a proper investigation into your account. We will be in contact with you during this investigation.

ACA generally submits updates to the credit bureaus on a monthly basis. If you need information relating to your account with ACA prior to this monthly update, ACA can provide you with a copy of your payment history. If you wish to receive a copy of your payment history, please call us at 1-866-544-3430.

If you would like a statement of specific reasons why your application was denied, please contact us at the address listed below within 60 days of the date of the Adverse Action letter. We will provide you with the statement of reasons within 30 days after receiving your request.

Please mail your written request to:

American Credit Acceptance
ATTN: Underwriting Dept
961 E. Main Street
Spartanburg, SC 29302

Simple Interest

The Retail Installment Sales contract that you signed at the dealership should specify whether your contract is a simple interest or precomputed interest contract. Look for the words “Simple Interest” or “Simple Finance Charge,” as well as language which indicates that your finance charge will be more if you pay late and less if you pay early. If you are unsure as to which applies to your account with ACA, please contact our Customer Service Department at 1-866-544-3430, and we will assist you.

Interest accrues on a daily basis and is based on the current principal balance of your account. Interest starts as of the date of your contract and continues until your account is paid off. Each time that you make a payment, a portion of that payment will be applied to the accrued interest on your account. The amount of interest that you will pay is dependent on when you make your payment.

Principal Balance $8000.00
Multiplied by – APR x 22.00%
Equals the interest cost on a yearly basis $1,760.00
Divided by – number of days in the year / 365
Equals the interest that accrues on your account each day (“Per Diem”) $4.82
Multiplied by – number of days since the last payment x 30 days
Monthly Interest = $144.65

In this scenario, we will use an account that has an amount financed in the amount of $15,000.00, an APR of 12%, and a monthly payment in the amount of $400.00 due on the 15th of the month.

  • Early Payment: If you pay on the 1st of the month, $325.00 will be applied to principal and $75.00 will be applied to accrued interest.
  • On-time Payment: If you pay on the 15th of the month, $250.00 will be applied to principal and $150.00 will be applied to accrued interest.
  • Late Payment: If you pay on the 29th of the month, $175.00 will be applied to principal and $225.00 will be applied to accrued interest.

Interest is calculated based on the number of days between payments made.

  • Pay Early: More applied to principal, less to interest
    • Paying early every month or paying the account off before the final maturity date can save you interest charges.
  • Pay On-time: Pay as stated in the Retail Installment Sales Contract (agreed to principal, agreed to interest)
    • Payments on-time will help to avoid late fees.
    • Payments should satisfy the interest due and will reduce the principal balance each month.
    • Your account will be paid off as scheduled and shown in the Retail Installment Sales Contract (if all payments are made on-time).
    • Using our AutoPay option can help.
  • Pay Late: More applied to interest, less to principal
    • Paying after the due date can increase the time it takes to pay off your loan.
    • Paying late on a regular basis can greatly increase the size of the final loan payment.
    • Your payment amount may not be enough to cover the accrued interest owed; therefore, you may not see a reduction in the principal balance.
    • Potential to have a negative impact on your credit due to late marks.
    • May cause you to not pay off your account as scheduled in your Retail Installment Sales Contract.
    • You may incur late fees (where applicable).
    • Interest continues to accrue during deferment periods.
  • Pay Lump Sum
    • Since interest accrues daily, lump sum payments are another tool to help reduce your balance and interest costs on your account.

If you have additional  questions about simple interest, call us at 1-866-544-3430.

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