We are here to assist if you have a complaint or credit dispute. Contact us by phone, email, or mail, using the information below:

By Phone

Call us to speak to our Customer Experience Team through our General Servicing line.

Operation Hours

Customer Experience Team:
Monday – Friday 8:30 AM – 5:30 PM ET

General Servicing:
Monday – Friday 8 AM – 12 AM ET
Saturday 8 AM – 5 PM ET
Sunday Closed

By Email

Contact our Customer Experience Team by email at: Customer.Relations@acacceptance.com

By Mail

If you have a complaint:

American Credit Acceptance
Attn: Customer Experience Team
961 E. Main Street
Spartanburg, SC 29302

If you have a credit dispute:

American Credit Acceptance
Attn: Credit Dispute Team
961 E. Main Street
Spartanburg, SC 29302