Complaints

We are here to assist if you have a complaint or credit dispute. Contact us by phone, email, or mail, using the information below:

By Phone

Call us to speak to our Customer Experience Team through our General Servicing line.

Call 1-866-544-3430

Operation Hours

Customer Experience Team:
Monday – Friday 8:30 AM – 5:30 PM ET

General Servicing:
Monday – Friday 8 AM – 12 AM ET
Saturday 8 AM – 5 PM ET
Sunday Closed

By Email

Contact our Customer Experience Team by email at: [email protected]

By Mail

If you have a complaint:

American Credit Acceptance
Attn: Customer Experience Team
961 E. Main Street
Spartanburg, SC 29302

Consumer Complaint Form

If you have a credit dispute:

American Credit Acceptance
Attn: Credit Dispute Team
961 E. Main Street
Spartanburg, SC 29302

Consumer Credit Dispute Form

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By Phone

By Email

By Mail

If you have a complaint:

If you have a credit dispute:

Customers